Fair Refund Policy

We believe in refunds. We believe that people asking for fair refunds should be granted that, as we’re not in the business of ripping people off. Our company wants happy customers, not hostages. If you think we didn’t do you right, reach out to us and we’ll do our best to make it as fair as possible.

Examples of full refunds we would grant

  • If you mistakenly bought the Legit Check By Ch Authentication Service multiple times for the same item, we’ll refund all the extra purchases (except for the initial one, where we’ll perform our service).
  • If we somehow, due to technical errors or any other kind of error, did not authenticate the item you’ve sent through our Authentication service.
  • If you purchased our Certificate of Authenticity and, upon showing proof that you respected our guidelines for how to get a refund, PayPal or your bank did not refund you, we’ll refund the full amount of money you paid to us in that transaction. The full terms of this policy are explained in our Terms of Service.
  • If you were just charged for your next month of the Legit Check By Ch Organizer, but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel the Legit Check By Ch Organizer subscription a couple months ago, and you haven’t used the tool since then, we’ll give you a full refund for a few back months. No problem.
  • If you tried the Legit Check By Ch Organizer for a couple months, and you just weren’t happy with it, you can have your money back.

Examples of partial refunds or credits we’d grant.

  • If you forgot to cancel the Legit Check By Ch Organizer a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra features, projects, or storage space, although you did keep using the Legit Check By Ch Organizer in general, we’d consider applying a prorated credit towards future months.
  • We made a mistake on our authentication which can be proved, we’ll offer a no-hesitation refund or credits towards future authentications

Ultimately, we want to do right by as many people as we can. If you think something happened which shouldn’t have happened, send us an email, let us know about the situation and we’ll work with you to make sure you’re happy.