We believe in refunds. We believe that people asking for fair refunds should be granted that, as we’re not in the business of ripping people off. Our company wants happy customers, not hostages. If you think we didn’t do you right, reach out to us and we’ll do our best to make it as fair as possible, within reason.

PLEASE NOTE: For our subscriptions, you can cancel at any given moment, from our platform. Here’s how:

Examples of full refunds we would grant

• If you mistakenly bought the Legit Check By Ch Authentication Service multiple times for the same item, we’ll refund all the extra purchases. (except for the initial one, where we’ll perform our service), but we’ll please need you to point that out to us — otherwise we will assume you want the same item checked multiple times (as we’ll attach different authentication teams for multiple authentications – some people want that)
• If we somehow, due to technical errors or any other kind of error, did not authenticate the item you’ve sent through our Authentication service.
• If you purchased our Certificate of Authenticity and, upon showing proof that you respected our guidelines for how to get a refund, PayPal or your bank did not refund you, we’ll refund the full amount of money you paid to us in that transaction. The full terms of this policy are explained in our Terms of Service.

Examples of partial refunds or credits we’d grant

• We made a mistake on our authentication which can be proven with at least 5 different sources, we’ll offer a no-hesitation refund or credits towards future authentications

Examples of a refund we cannot grant

• We cannot grant a refund based on the outcome of our verdict. We cannot be in the business of telling our customers what they want to hear, no matter how much we would love that. Doing so would spoil our service for everyone involved. We cannot give a refund to a customer who was expecting a ‘fake’ verdict, when we’ve given an ‘authentic’ verdict and vice-versa.
• We cannot grant a refund based on fraudulent reasons. We are reasonable people, as our business practices allow us to do so.
• We cannot grant a refund for any of our subscriptions (the Legit Check By Ch Organizer, your Legit Check Club Membership, etc) if the benefits have been granted to your account or if the subscription’s benefits were used in any way. We have to put this measure in place in order to prevent abuse, which would affect our company, and therefore the performance of our service.
• We cannot offer refunds if any of our subscriptions are downgraded.
• We cannot grant a refund if we weren’t asked for one, especially as all our subscriptions can be cancelled at any time from recurring, no questions asked. We make every effort we can to be as accessible as possible — the live chat bubble being the strongest effort we’re making. If you’d like a refund, simply get in touch with us so we can see how we can do right by you.
• We cannot grant a refund if our service has been performed, but it wasn’t picked up due to various reasons we cannot control (i.e. email wasn’t checked, notifications were not checked, incorrect email address etc). We’re doing our best to spot, fix and correct such problems when we manage to detect them. Much like we’ve mentioned before: reach out to us and we’ll have a look into your order to settle things right!
• Much like our terms of service dictate, we cannot refund package deals with multiple authentications or yearly payments. We’ll very likely offer a discount upon a package deal OR a yearly plan being bought — refunding it would be abusive towards our discount system. Therefore, we cannot offer refunds for yearly payments or multiple-authentication packs.

Ultimately, we want to do right by as many people as we can. If you think something happened that shouldn’t have happened, send us an email, let us know about the situation and we’ll work with you to make sure you’re happy.