Fair Refund Policy

We believe in refunds. We believe that people asking for fair refunds should be granted that, as we’re not in the business of ripping people off. Our company wants happy customers, not hostages. If you think we didn’t do you right, reach out to us and we’ll do our best to make it as fair as possible.

Examples of full refunds we would grant

  • If you mistakenly bought the Legit Check By Ch Authentication Service multiple times for the same item, we’ll refund all the extra purchases. (except for the initial one, where we’ll perform our service), but we’ll please need you to point that out to us — otherwise we will assume you want the same item checked multiple times (as we’ll attach different authentication teams for multiple authentications)
  • If we somehow, due to technical errors or any other kind of error, did not authenticate the item you’ve sent through our Authentication service.
  • If you purchased our Certificate of Authenticity and, upon showing proof that you respected our guidelines for how to get a refund, PayPal or your bank did not refund you, we’ll refund the full amount of money you paid to us in that transaction. The full terms of this policy are explained in our Terms of Service.
  • If you’re requesting a refund for an authentication that, for a fair reason, was not usable to you (this would have to be reasonably proven, of course)
  • If you were just charged for your next month of the Legit Check By Ch Organizer, but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel the Legit Check By Ch Organizer subscription a couple months ago, and you haven’t used the tool since then, we’ll give you a full refund for a few back months. No problem.
  • If you tried the Legit Check By Ch Organizer for a couple months, and you just weren’t happy with it, you can have your money back.

Examples of partial refunds or credits we’d grant

  • If you forgot to cancel the Legit Check By Ch Organizer a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra features, projects, or storage space, although you did keep using the Legit Check By Ch Organizer in general, we’d consider applying a prorated credit towards future months.
  • We made a mistake on our authentication which can be proven with at least 5 different sources, we’ll offer a no-hesitation refund or credits towards future authentications

Examples of refund we cannot grant

  • We cannot grant a refund based on the outcome of our verdict. We cannot be in the business of telling our customers what they want to hear, no matter how much we would love that. Doing so would spoil our service for everyone involved. We cannot give a refund to a customer who was expecting a ‘fake’ verdict, when we’ve given an ‘authentic’ verdict and vice-versa.
  • We cannot grant a refund based on fraudulent reasons. We are reasonable people, as our business practices allow us to do so.
  • We cannot grant a refund if we weren’t asked for one. We make every effort we can to be as accessible as possible — the live chat bubble being the strongest effort we’re making. If you’d like a refund, simply get in touch with us so we can see how we can do right by you.
  • We cannot grant a refund if our service has been performed, but it wasn’t picked up due to various reasons we cannot control (i.e. email wasn’t checked, notifications were not checked, incorrect email address etc). We’re doing our best to spot, fix and correct such problems when we manage to detect them. Much like we’ve mentioned before: reach out to us and we’ll have a look into your order to settle things right!
  • Much like our terms of service dictate, we cannot refund package deals with multiple authentications. We’ll very likely offer a discount upon a package deal being bought, and refunding it would be counterproductive towards the discount system.

Ultimately, we want to do right by as many people as we can. If you think something happened which shouldn’t have happened, send us an email, let us know about the situation and we’ll work with you to make sure you’re happy.