Last Updated on December 28, 2023 by Ch David
The feeling when you expect the delivery of an authentic item and receive a fake is not so cool, and we get that perfectly. Don’t worry, it’s not too late for you to get your money back on Grailed!
We’ve helped hundreds of Grailed users successfully get their money back from PayPal transactions that never delivered the item or were a scam.
This is a guide that shows you how to get your money back from PayPal or your credit card when you have been sold counterfeit goods via Grailed.
The good news is that yes, it is possible to get your money back.
It is indeed better if it’d have never happened, but as you’re reading this, you’ve probably been already scammed.
This guide can help you get your money back from a counterfeit item on Grailed if you’ve paid with:
This guide will not work if you’ve paid for your item with:
The reason why 5 payment methods can not yield you a refund for a scam on Grailed is that they’re “definitive” payments — once your money has moved, it can’t be retrieved.
If you’ve been precautious enough to only use PayPal as a means of transacting (which, as we’ve highlighted in our guide for “Buying safely online”, should be the go-to way of transacting when buying), then you’re in the green area: you are able to get your money back.
To claim a refund on Grailed, go to the PayPal website and log in to your account. Look for the “Activity” tab on the navigation bar and click it. Next, you will see all of your recent transactions. Click the
Once you have logged into your Paypal account, you have to go to the “Activity” tab in the navigation bar.
Once there, you’ll need to find the problematic transaction.
If you can’t see the transaction, use the Start-End calendar icon area found in the upper left corner. This will allow you to extend the range of transactions shown by changing the time interval that’s shown to you. The button you’re looking for looks like this:
If you can’t see the transaction, use the “time period” controls at the top of your account page. This will allow you to extend the range of transactions.
Once you’ve found the transaction, click on it and the box will extend, giving you more information like so:
As highlighted, what you will need out of the extended set of information is the transaction ID. Copy that transaction ID and paste it into the following URL:
https://www.paypal.com/resolutioncenter/contact/snad/XXXX
Instead of the “XXXX” input at the end of this link, simply copy the transaction ID and go to that link.
For instance, if your transaction ID would be “80319579DE1843225”, then the link you’d go to would be: https://www.paypal.com/resolutioncenter/contact/snad/80319579DE1843225
Alternatively, you can use a button that may or may not be there, at the bottom end of this box that just extended. As you can see, I haven’t had it here and for some reasons known only by PayPal employees, this button is sometimes not there. Nonetheless, the link we’ve given above sends you to the same place — but as PayPal’s web app is subject to change, we need to note this down.
If you choose to get to this area of their website manually, make sure you find the “Report a problem” button, or a button with similar text. Once there, report a dispute for something along the lines of “Item that’s significantly not as described”
At the same time, if everything goes as planned, below is how the final screen should look like:
Once the form is being completed, we can officially say that you’ve filed your claim.
1. Under “What did you purchase”, you will need to tick the Product box.
2. Under the second input, you can (and should) add the link to the Grailed listing where you bought the item. We suggest doing that so you can let PayPal know more about the background of the situation.
Leaving that empty wouldn’t be a bad choice, but we suggest filling it with helpful information so that the situation would be clearer and not misunderstood.
3. Under “What’s wrong with the item”, you will want to tick two boxes:
That’s because there’s not really any clear box about counterfeits right there.
4. As for the “partial/full refund” field, make sure you fill in manually the full amount of the transaction, as that’s what you’re after. Bear in mind that you shouldn’t ask for a partial refund – you are going to need a full refund.
5. Under “provide additional information”, give as much detail as possible about the whole transaction. We’re going deeper into what you should write here in the following sections of this written guide.
Lastly, make sure you attach the link to your Certificate of Authenticity, if you’ve purchased one from us.
6. After that, take a screenshot of the Certificate of Authenticity and upload it just to consist more on the fact that you’ve got this proof of authenticity for the item.
Here is where, in full transparency, we’re advertising our service: the Certificate of Authenticity. We’ll keep it short: PayPal representatives need a third party’s certification as proof for the fact that the item is fake.
It’s as easy as this: we provide that, and we’re fair about it. If our Certificate doesn’t get your money back, we will refund you the $60 purchase.
Let’s go to the next, deeper level on what you have to do in order to get a refund for a fake item bought on Grailed. Precisely, we’re now talking about what will support your PayPal case.
When you open a case, you’ll be able to chat with the seller first, but then escalate it to involve a PayPal representative if you wish to.
Putting it shortly, below are the steps we recommend to follow in order to get higher chances on your case.
Having said that, we do suggest you read our full take on this topic which starts below this line.
As previously said, it’s best that you simply consult with your seller (through the PayPal platform!) before jumping to conclusions, because he/she might be able to get their money back themselves from a previous PayPal transaction. If that’s true, don’t mind sharing this article with them!
However, most cases involve a malevolent seller. In most cases, your Grailed/PayPal claim will be successful if you can talk to the person on the other side of the transaction and have a clear conclusion.
Why is that?
Because the PayPal representative is also human and the refund system is complex, so they will need to clarify who’s in the right and who’s in the wrong.
By showing that you, in fact, tried to negotiate and find a non-combative solution does matter in the “trial”. Does it give you bonus points if you show that you’re a person who wants to show cooperation? It surely does.
Moreover, ill-intended sellers are more likely to either take very long to answer, or to come up with evasive answers. The best-case scenario for you is if they give no answer at all.
Unfortunately, it does happen that the wrong person is given the favoured decision in PayPal cases, even though they were sold fake items. That is why we guarantee our Certificate of Authenticity — if the Certificate doesn’t get you your money back, we will refund the amount you’ve paid our company, as we’ve said before.
Imagine this: you’ve just got scammed on Grailed and you write to PayPal saying “Hey I’ve got scammed pls give my money back ty”.
Sending this message to the PayPal representative that’s on your case is probably not going to help much with your refund.
Moreover, you want to let the PayPal agent know that you are dealing with an ill-intended person that hides some details – either that, or they will have gaps in what they present.
By giving as many details as possible about the transaction, we mean:
It is 100% illegal to ship counterefit products not only through Grailed but through every other platform.
Since now we are aware of the law regarding knock-offs, you should tell this to PayPal agent that’s assigned to your case.
We know for a fact that no shipping company (such as DHL, TNT, UPS etc.) would agree to ship a counterfeit item and we’ve used this argument in disputes filed by customers — disputes that were granted a refund.
What you can do is call yourself any of these shipping companies and find out the same thing for yourself — then use it in the dispute description.
We don’t suggest you simply listen to us when we say it, as it would be inappropriate. Call yourself shipping companies so you can use this argument truthfully.
One last mention: be sure that you don’t sound agressive when you mention the law so that the conversation wouldn’t go in the wrong way.
If the law argument needs to be stronger, you will have to invoke the certain article of the US Code of Law which stipulates that there are punishments for selling counterfeit goods. What you’ll need to bring up into discussion is Article 2320 of Title 18, which can be read:
It is also really important not to be blameful of whose fault is this and who caused the situation of you getting a fake item through Grailed.
Being blameful often tens to sound childish in the eyes of the PayPal agent that handles your Grailed fake item case, and that’s why we recommend avoiding to blame.
This is one of the key factors to winning cases on getting a refund for a fake Grailed item.
We always suggest that speaking in a respectful tone, as no PayPal agent would like to sound like they are being harassed or whatnot.
That being said, you will always notice the PayPal representatives speaking respectfully, and in order to get higher chances of winning the case, you should act likewise.
This is highly related to the previous heading: be respectful and use words the right way.
To put this straighy: saying “hi paypal pls refound my order i got scamed” and similar phrases will not get you to the positive result of a refund.
It is very important to usespeak correctly and to speak respectfulyl and calmly – that way, the PayPal agent will notice the what you are looking after, as you’ve expressed accordingly.
Grailed always says that on every listing (and so does PayPal on their website): if you buy through Paypal, you are 100% safe of buying fakes.
That means that whether you’ve been shipped the wrong item and you want a refund or if you’ve gotten a fake item and you want a refund, PayPal has you covered.
As the heading states, you need to show the PayPal agent that you are aware of your rights, and that means…
You have to mention that Grailed and payPal mention how they’re totally against replicas and that if you buy a replica through them, you are 100% protcted and that you must be helped with getting rid of the fake item and getting the money back.
One other thing to mention is that there is a change for you to could also bring forward possibly-criminal behaviour as well – that is because you are holding a counterfeit item – whether the seller did or did not intend to sell replicas is not under your area of responsibility.
But putting this forward to PayPal surely is! Below is the exact side of PayPal’s website where they state they’re offering protection for those who’ve been sold fake items.
If you’re curious to see this for yourself, have a look at this link and use the “find” function of your favourite browser — look for the “knock-off” or the “knockoff” inscription.
Besides, the same statement can be found under this link, on the third bullet point of the second bulleted list.
Yep, you can see how PayPal (and Grailed as well) are aware of this, and as we’ve said before, they care about what you are buying.
As much as we would like to do all of this process for you by automatically writing a message, we can’t do that.
If we were to do that, everyone would copy-paste that answer and sooner or later everyone will have to suffer — it could even go as far as abusing the PayPal “knock-off” protection.
Let us tell you why: if we’d write a model with every word on how to egt a Grailed refund via PayPal, everybody would be able to copy the words 1 by 1 and in the end, these words (and us as well) won’t have any credibility anymore.
As a consequence, you will have to shape your message with your words. Fear not, however. Even though we wrote a lot on this topic, your message should not be very long.
We recommend that you write at least 100 words in your PayPal dispute for the fake item gotten on Grailed.
Upon the reviews of our customers, we’ve concluded that an average of 100 words (little less or maybe even more than 100) would be enough for you to properly explain the situation.
Last, we do sincerely hope that this article will help you to get your money back. Our ambitious aim is that one day we will get a clear signal that scammers have no place in the market — and maybe with enough refund requests through PayPal,
Yes, we want to hear that you’ve gotten yoru moeny back upon a ftransaction involving fake items on Grailed.
Although as we also wish that you won’t get in such a situation, there are actually a few things you can do in order to prevent a scam on Grailed.
We’ve detailed everything in our guide to purchasing items online safely — which you can read here.
We suggest you go through our full guide to make sure you’re in the right when buying online, and that you won’t find yourself in stressful or painful situations.
We really hope that this guid was helpful enough for you to get a PayPal refund for a replica on Grailed.
Thank you for reading this guide, and remember – buy safely!
Need our opinion on your item’s authenticity? It’s a service we provide.
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Alternatively, use our free resources: written guides and video tutorials.
Thank you for reading this,
Ch Daniel and Ch David
