Received a FAKE on Mercari? How to get a FULL Refund (2024)

Last Updated on December 28, 2023 by Ch David

Guaranteeing the authenticity of Mercari listings and understanding how to navigate through a sea of listings is paramount.

• This guide is what you’re looking for.
• We will teach you what to do…
• If you got scammed with a fake on Mercari.

It’s a +99% success-rate process. Don’t worry, you’ll get a full refund.

How to get a refund for fakes on Mercari

You can request a full refund for the next 3 days after placing your order.

If it’s too late, you’ll need a Certificate of Authenticity and file a report.

For most of you reading this, it’s probably too late for the 3-day approach.

Our certificate works for purchases up to 6 months old.

If it’s been less than 6 months from your purchase, we’ve got you covered.

Follow these steps to get a refund for your counterfeit item from Mercari:

1. Official authentication

First things first, Mercari will ask for:

• Pproof that youre item is counterfeit.
• Coming from a third-party.
• In the form of an official document.

That’s why we have the Certificate of Authenticity:

Our certificate gives you exactly what you need:

• A Stamp of Trust: It ensures your items are thoroughly checked and validated as genuine or fake
• Doesn’t lie: We have a professional team of authenticators.
• Success rate: Over 99.9% of our cases win. You get your money back if the item is indeed fake.

Decided you’ll get the certificate? If so, then your job is 80% done.

2. Contact the seller

• Friendly & Firm: Explain the situation to the seller of the counterfeit item. Have a friendly approach.
• Snapshot Everything: Keep a thorough record of all interactions and transaction details, including product images and descriptions.
• Payment Protection: Remember, Mercari says that they’ll refund your for fakes.

This picture confirms what you want to hear.

They will refund you for fakes, no matter what. Buyer’s safety comes first.

3. Request a refund

You now want to:

1. Go to this page: Help Center.
2. This about my: Purchase
3. This is about: Returning my purchase
4. I want to: Return my purchase
5. Select the fake item you bought
6. Confirm you want to return it.

You’ll also want to upload the PDF of your Certificate of Authenticity.

This way, you’re filing a refund case for Mercari regarding your counterfeit situation.

• Report with Precision: Report your fake, providing comprehensive details and evidentiary support
  • Certificate
  • Screenshots
  • All the data you’ve previously collected
• Utilize Mercari’s Policies:
  • Follow the process mentioned above…
  • Ensuring your claim is in alignment with their guidelines.
• Certificate as Your Ally:
  • Our Certificate of Authenticity can serve as a vital tool in authenticating items…
  • Solidifying your refund claim.

Shortlist: How to stay away from fakes on Mercari

1. Use the Certificate of Authenticity to verify and display item genuineness.
2. Showcase the certificate to buyers to boost confidence and trust.
3. Promote transactions that are smooth and trustworthy with certified items.
4. Master recognizing specific features of genuine brand items.
5. Thoroughly review seller profiles, focusing on ratings and feedback.
6. Be wary of items priced significantly lower than market rates.
7. Ensure all dealings and communication occur within Mercari’s platform.
8. Maintain meticulous documentation of interactions and item specifics.
9. Choose secure, traceable payment options available on Mercari.
10. Promptly report counterfeit items to Mercari with detailed documentation.
11. Communicate clearly and politely with sellers regarding concerns and refunds.
12. Align your refund claims strictly with Mercari’s policies.
13. Employ the Certificate of Authenticity as a solid validation tool in refund claims.
14. Stay abreast of common red flags indicating potential counterfeit items.

That’s all yo need to know about getting a refund for counterfeits on Mercari.

Need our opinion on your item’s authenticity? It’s a service we provide.

Get a fully-detailed report for why you have a real or fake item. Takes less than 48 hours!

Alternatively, use our free resources: written guides and video tutorials.

Thank you for reading this,

Ch Daniel and Ch David