Last Updated on November 12, 2023 by Ch David
Contacting StockX is straightforward.
Getting a response, or more importantly, a helpful fix to your issue, can be challenging. It’s crucial to be aware of all your options for effectively engaging with StockX support.
This guide covers the best strategies to ensure you receive the assistance you require from StockX.
How do I contact StockX?
- StockX Help Center: For self-help and common queries.
- Live Chat: Available in select regions with specific operating hours. Access via StockX account.
- Email Support: Click “Contact Us” on Help Center; response within 48 hours.
- Phone Call Request: Available for certain buyers and sellers; request via Help Center.
- Avoid Direct Email: Do not email [email protected] as it’s no longer monitored.
Shortly, these are your ways to contact StockX.
What Are My Options?
Below is a breakdown of every way to do get in touch with StockX’s support team.
1. StockX Help Center
- Purpose: To resolve common queries with expert insight, troubleshooting tips, and self-service solutions.
- How to Use: Visit StockX Help Center and explore popular articles, or search for specific questions.
2. Live Chat
- Available Regions: US, Canada, UK, France, Germany, Italy, and China.
- Operating Hours:
- US and Canada: Monday – Friday, 9am – 9pm ET; Saturday – Sunday, 10am – 6pm ET.
- Other Countries: Monday – Friday, 9am – 5pm local time.
- Access Method: Log into your StockX account and use the chat icon on the Help Center page or within the mobile app settings.
3. Email via ‘Contact Us’
- Access: Click the “Contact Us” button at the bottom of the Help Center page.
- Query Submission: Select from preset queries or enter your question.
- Response Time: Aim to assist within 48 hours. Only submit one request per issue.
4. Request a Phone Call
- Eligibility: Active Buyers in the US, Power Exclusive Buyers and Sellers in the US and Canada.
- Process: Log into your StockX account, visit the Help Center, and select “Let us call you”.
- Response Time: Typically within 20 minutes during phone support hours (Monday – Friday, 9am to 5pm ET).
Read further: How to spot fake StockX tags